Australians could save 800 million hours, over the next decade, if governments increase investment in digital services, according to a report by Adobe and Mandala Partners, which surveyed government services in six countries.
The report estimates potential savings of 12 billion dollars for state and federal governments.
The Adobe study, now in its third year, assessed 17 Australian state and federal government services on site performance, digital equity, and customer experience, revealing a drop in Australia’s digital score to 67 out of 100, due to reduced investment in accessible and readable content.
The report found 90 per cent of Australians want to use digital platforms, but only 79 per cent succeed.
NSW scored the highest among states for digital services, followed by Western Australia and Tasmania, with Victoria and the Northern Territory ranking the lowest.
Initiatives like the myID app, announced by the federal government, will aim to address reported gaps.