AI and virtual interpreters providing on-demand Auslan services in regional areas to replace in-person ones

In an attempt to fill the void, virtual services of Australia sign language interpreters, apps and artificial intelligence (AI) are increasingly being used to bring translation services to regions that struggled to find them in the past.

But the move is having an unintended side effect, as the few registered Auslan interpreters living and working in regional areas say they are suddenly finding themselves out of work.

Live captioning is a form of AI software that records and writes out spoken conversations in real time to help users with hearing impairments access these conversations. It does not include translating responses from Auslan to spoken language, which is why captioning is not always appropriate.

Virtual interpreters can work remotely, appearing on a screen to translate what they hear via a live feed, and often working at a lower cost than in-person translators. Many interpreters said having options was good, but the effect on interpreters was not.

One interpreter said the demand [for in-person Auslan interpreters] has always been there, and especially for rural and regional people, but she said agencies were unwilling to pay travel costs and were reluctant to prioritise in-person interpreters over virtual ones.

Many organizations focusing on helping the hearing impaired also explained that not all interpreting jobs are suitable online, and If a customer’s first preference is an in-person interpreter then they will do everything possible to provide one.