Families disillusioned by the federal government’s star rating system for aged care homes, have welcomed the Commonwealth ombudsman’s call for a major overhaul.
The rating scheme, which was meant to aid families in choosing facilities, has been criticised after almost 150 aged care homes received four- or five-star ratings, despite failing basic safety and care standards.
The Commonwealth ombudsman, Iain Anderson, highlighted significant transparency issues and noted that the ratings may not accurately reflect care quality.
The Department of Health and Aged Care stated that it was committed to improving the system, with a review expected in late November.
Advocacy groups raised concerns about how resident feedback, a key rating factor, is collected, noting cases where residents felt unable to voice complaints.
The Government’s plan to implement stricter care standards began in October this year and, as part of the reform process, has sought new feedback from stakeholders for future changes.