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Australian Government Summons Telecom Giants Over Triple Zero Service Failures

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On October 6, 2025,  Australia’s Minister for Communications, Anika Wells, summoned the CEOs of Optus, Telstra, and TPG to Canberra to discuss recent failures in the Triple Zero (000) emergency service system.

On September 18, Optus experienced a major network outage, leaving over 600 Triple Zero calls from South Australia, Western Australia, and the Northern Territory unanswered, which was linked to three deaths. While Optus said it conducted an internal investigation, it has not provided specific technical explanations. ABC News also reported that other Optus users experienced Triple Zero call failures outside of September, raising public concern about service reliability.

Minister Wells strongly condemned Optus’ failures and required its parent company, Singtel, to appoint an external reviewer to oversee reform progress. She stated the failures were “completely unacceptable” and demanded systematic changes.

To strengthen emergency service oversight, the government plans to implement new regulations from November 1 requiring telecoms to report outages in real time, conduct system tests before upgrades, and prepare recovery plans. A “Triple Zero Monitor” role will also be established with powers to request information, set performance standards, and actively monitor the system.

Despite government actions, the opposition criticized the response speed, arguing earlier implementation of prior recommendations could have prevented the September failures. The government emphasized that responsibility lies with Optus and will pursue accountability based on investigation results.

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ACCC Sues Microsoft for Misleading Australian Consumers

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The Australian Competition and Consumer Commission (ACCC) recently filed a lawsuit against Microsoft, accusing the company of misleading approximately 2.7 million Australian personal and household users after integrating the AI assistant Copilot into Microsoft 365 subscription plans on October 31, 2024.

The ACCC stated that Microsoft’s promotion only informed users that they would need to accept the new Copilot-inclusive plan and pay a higher fee, or cancel their subscription. It did not clearly indicate that users could retain the original “Classic Plan” without Copilot. This option was only presented when users started the cancellation process, leading many consumers to upgrade or cancel without full knowledge.

Microsoft responded that it will carefully review the ACCC’s claims, emphasizing that consumer trust and transparency are priorities and that it will cooperate with regulators to ensure all practices comply with legal and ethical standards.

The ACCC is seeking court orders, including fines, injunctions, consumer compensation, and litigation costs. Experts say that if Microsoft is found guilty of misleading behavior, it could face significant fines and set an important precedent for transparency in subscription services and AI promotion globally.

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Australian Government Refuses Copyright Exemption for AI Training

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The Australian government recently stated it will not grant copyright exemptions to AI companies, prohibiting the use of local creative works for AI model training without authorization. This position responds to opposition from the creative industries to the Productivity Commission’s proposal, which suggested that allowing AI to perform “text and data mining” could potentially generate up to AUD 116 billion in economic growth.

The government emphasized that copyright protection remains a cornerstone for safeguarding creators’ income and the creative ecosystem. Attorney-General Michelle Rowland noted that while Australia will explore adjustments to AI and copyright laws, it will not currently consider any exemption for AI training. She also revealed a dedicated taskforce has been established to assess AI’s potential impact on the creative industry and economy, seeking to balance innovation with protection of creators’ rights.

Creators and artists welcomed the move, saying it prevents large tech companies from exploiting copyrighted content without compensation. However, some tech companies and industry observers warned it may slow AI development and place Australia at a disadvantage in the global AI competition.

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Jacinta Nampijinpa Price Defends Herself in Federal Court Defamation Case

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Northern Territory Senator Jacinta Nampijinpa Price recently appeared in the Federal Court in Darwin to defend herself regarding a press release she issued in July 2024.

The press release accused Central Land Council (CLC) CEO Lesley Turner of losing support among colleagues and called for a leadership change to ensure the council could more effectively represent Indigenous community interests.

During two days of cross-examination, Price was questioned by lawyers on whether she had adequately verified the claims in the press release. She denied that the claims were false or maliciously defamatory and emphasized that her statements were based on information and reports available at the time. Turner’s lawyers pointed out that Price had previously sent letters accusing the CLC of not giving her the opportunity to respond during the “Voice to Parliament” debates and questioned whether her actions were contradictory.

The court will examine whether the press release constitutes defamation, whether it is protected under public interest, and whether the senator followed reasonable verification standards. Both parties are expected to make closing submissions next Tuesday, after which the judge will make a ruling.

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